Refund Policy
Thank you for ordering with SoftCopperBreeze! We pride ourselves on providing our customers with the highest quality food and delivery service. Our refund policy has been established to provide a clear understanding of the process for requesting a refund.
Cancellation Policy
For cancellations of your order, please contact us immediately at +44 20 7946 0958. If your order has not been prepared or dispatched for delivery, we will be able to cancel it and process a full refund in the original payment method. However, if the order is already prepared or on its way, we will not be able to cancel the order and the purchased items will be charged.
Quality Issues
If you have received an order that is incorrect, damaged, or does not meet our quality standards, please contact us within 2 hours of receipt. We will require a brief explanation and photographic evidence of the issue. Once verified, we will either resend the corrected order or issue a full refund as per your preference.
Delivery Issues
In the rare event that your order does not arrive within the estimated delivery time, please inform us immediately. If it is determined that there was a fault on our part and the delivery was excessively delayed, we will provide a refund for the delivery cost or the affected items, depending on the situation.
Refund Process
To initiate a refund, please contact us with your order number, the name on the order, and the reason for requesting a refund. Refunds will be credited back to the original method of payment within 5-10 business days, depending on your bank's policies.
Non-Refundable Items
Please note that we cannot offer refunds for perishable goods once they are dispatched from our location. This includes any custom orders made to your specifications. However, we strive for your complete satisfaction; if there is any issue with your order, please contact us and we will do our best to rectify the situation.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on softcopperbreeze.site. The latest update to this policy was on January 1, 2023. We encourage customers to frequently check this page for any changes to stay informed about our refund practices.
Contact Information
If you have any questions regarding this refund policy, please contact us at:
+44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Website: softcopperbreeze.site